Return & Exchange Policy

Our returns policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

We do not accept returns on cut pieces, bespoke fabrics or remnants as we cut each fabric specifically to length for every customer’s order. We can accept returns/exchanges on non-cut fabrics, or other items as long as they are in the same condition as when you received them. 

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We cannot accept fabric returns on the basis of:

• Not liking fabric/print

• Colour being incorrect

• Fabric being unused since purchase

• Deemed unsuitable for project

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We can only accept returns on cut fabric pieces if there is a fault (for example, a hole). We advise customers check fabrics after receiving them, as once the 30 days have passed, we will not accept returns regardless if there is a fault. If you have washed or cut fabrics after receiving but find a fault after doing so, we also cannot accept a return as the fabrics aren’t in original condition. If you find a fault, please get in contact with us via email, messenger or phone and we will do our best to resolve the problem. We will require a proof of purchase and photographic evidence of the fault.

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Please be aware sometimes minor flaws can appear during the production process of fabrics (for example, a wrong-coloured thread being spun into the weave). These are out of our control, and do not count as a fault, but please feel free to contact us with any queries.

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Customers are expected to cover the cost of postage for returns. If doing so, you should consider using a trackable delivery service, as we cannot guarantee that we will receive the returning items.

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Refunds will be processed after we receive the returned item(s) and inspect them for faults. We will then email you to confirm we received the item(s) and notify you of your approval or rejection for a refund. If approved, then your refund will be processed to the original payment method within 7 days.

If you haven’t received your refund within this time, please check with your bank/building society first, and get in contact with them, as sometimes it can take them a while to process a refund.
If you have done all this and still have not received a refund, please contact us via email (see contact details below).

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